Please read our Terms of Conditions Agreement below:

Vaccinations

On your Pet’s arrival at the Kennels / Cattery we will require to see a current vaccination certificate. This must show a booster vaccination having taken place within the last 12 months and signed off by a qualified Veterinary Surgeon. The certificate must show the booster having been administered as part of a course of vaccinations. Dog Vaccinations must safeguard against the following diseases: Distemper, Parvovirus, Hepatitis, Leptospirosis and Parainfluenza. Cat Vaccinations must safeguard against Cat Flu and Feline Enteritis, we do not insist upon the vaccination for Feline Leukaemia.

Kennel Cough Vaccinations

We require that all dogs have a current Kennel Cough (Infectious Tracheobronchitis) vaccination. Your dog should have this at least 2 weeks prior to arrival at kennels. This is NOT part of your annual booster vaccination. If you are in any doubt, Kennel Cough vaccines can be identified on your vaccination card / certificate as ‘Intrac’ (which lasts for 6 months) or ‘Nobivac KC’ (which lasts for 12 months). The infectious bronchitis vaccine does not give 100% protection against Kennel Cough and the owner takes full responsibility for this, the management of the kennels will not be liable if the dog catches kennel cough even though it is more likely to catch this in the local park.

Notification of Medical Conditions & Medical History

On your Pet’s arrival, we must see their full medical history which can be obtained by your vet. If an animal has a medical condition of any sort we must be notified at the time of booking. If we have not been notified of such a condition or course of medication, we reserve the right to refuse admission.

Flea Treatments & Worming

All Animals must be covered by a known flea treatment, such as ‘Frontline’, ‘Stronghold’ or ‘Advantage’ before they are boarded. These products have varying lengths of effectiveness. Animals that arrive with fleas will be administered such a product and charged accordingly.

An effective Wormer, such as ‘Drontal’ or ‘Panacure’ must have been administered to any Dog or Cat prior to boarding. This should be taken at least a week before coming into the Kennels / Cattery.

Minimum Age / Maximum Age

In normal circumstances, we would operate a minimum age policy of 6 months. We have no limit on maximum age at Arkley Pet Hotel.

Emergency Contact Numbers

On your Pet’s arrival at the Kennels / Cattery you will be asked for an emergency contact telephone number. This may be a friend, relative or neighbour who could be able to collect your pet(s) at short notice. This cannot be your own contact details.

Veterinary Costs

In the unlikely event that your pet(s) becomes unwell we will contact you or the emergency contact number provided directly in order to notify you of any issue. If it is deemed necessary that your pet(s) must visit a veterinary hospital then the owner agrees that they will pay the cost of all veterinary bills for their pet(s). This will be included in your final invoice if using the veterinary hospital of our choosing (Wood St. Veterinary Hospital where you accept your personal and pet data to be shared) and must be paid upon the collection.

Pet Interaction & Run sharing

If you wish to have your pets stay in the same kennel and/or cattery area during their stay you must notify us at time of booking. You must also notify us if they are to be fed seperately. Furthermore if you wish for your pet(s) to interact with others this must also be notified.

Diets

When you arrive at the Kennels / Cattery you will be asked what your Pet is fed on. Although we stock a vast choice of pet foods, it is your responsibility to make sure we stock what your Pet is fed on. We strongly recommend your Pet be kept on the same diet. If we do not stock the food you feed, we would normally request you bring enough for the duration of your Pet’s stay.

Bedding

We supply a vast array of hygienic beds for both cats and dogs. We request that you bring any soft bedding that you wish your Pet to have during their stay although we do provide this if none is supplied. Furthermore, any toys and homely comforts are accepted.

Basis of Charging

We operate a nightly boarding fee at both the kennels & cattery, which is at a flat rate depending on the animal’s size and/or breed and animal’s type. There may be additional charges such as bathing and extended dog walking. All prices given are including VAT (20%) and pricing charges can be found on our website: https://www.arkleypethotel.com/pricing/

Any late collection on the same day will be charged £10.00 extra per collection fee 1 hour after closing time hours. If not collected the same day a charge will be appended for the next day and a full boarding rate charge will be applied.

Periods of Boarding

If a pet is collected before the date of collection previously advised, we reserve the right to charge for the previous period intended. The date entered on the ‘Boarding Agreement’ will prevail. This is because we can only take other bookings for periods that have not been booked by others. It will be highly likely that we would have turned away other prospective customers for the day/days in question.

Aggressive / Destructive Temperaments

We do not encourage animals with aggressive or destructive temperaments. In cases where animals are left that prove to be aggressive towards other animals or staff, or destructive to our facilities, we will contact you to arrange their removal. All damage caused by an animal to any area will be chargeable to the Animal Owner.

Value Added Tax

All prices charged include VAT at the current rate (20%).

Payment & Late Payment

We accept Cash, Debit Cards, Credit Cards (including American Express) as payment. For all new customers, a 50% deposit is required upfront upon dropping off your pet(s). For all future stays payment is due upon collection in full. If payment cannot be made on the day of collection, then we have the right to keep the animal until full payment is made. Under no circumstances will you be allowed to collect your animal even if part payment is made. You will continue to be charged for the extended stay of your animal until full payment is settled.

Cancellation Policy

A full refund of your booking will be accepted within 10 days of booking commencement date where deposits have been placed. We reserve the right to hold onto the deposited amount in its entirety unless otherwise stated.

Failure to Collect Animals

Any boarded animal that has not been collected WITHIN 14 DAYS of their Departure date from Arkley Pet Hotel AND whereby no communication has been received from the Owner / Agent of the animal to Arkley Pet Hotel. The management of the kennels / cattery reserve the right to re-home, sell or otherwise dispose of the animal at their discretion.

Marketing

When boarding your animals, you agree to the use of us taking pictures / videos of your animals to share across our marketing and social media channels.

OPENING HOURS

Boarding Drop Off & Collection: Monday – Saturday: 08:30 – 16:00
Day Care: Monday – Friday: 07:30 – 18:30, Saturday 08:30 – 16:00

CLOSED TO THE PUBLIC

Sundays, Bank Holidays, Christmas Day, Boxing Day & New Year’s Day

Address: Arkley Pet Hotel, Rowley Lane, Barnet, Hertfordshire, EN5 3HW
Telephone: 0208 449 3926
E-mail: hello@arkleypethotel.com
License No: AWBORD/25/72382 – Mr Nial Magwood
Oak Cottage Pet Hotel Ltd T/A Arkley Pet Hotel

Company No: 16129641
VAT: 288 3685 43